Bernardo Rodriguez
bernardo.rodriguez@nardo.tech | https://github.com/Nardo96
Find me on LinkedIn here
I am a business analyst with analytical and communications/customer service experience looking to transition into a career in tech. I am currently getting a second bachelor's degree in computer science at the University of Florida and expect to graduate at the end of the Fall 2024 semester. Please click on the links in upper right of the page to see examples of coding projects and Japanese to English translations I've made. Please feel free to reach out to me through email or on LinkedIn, and browse through my github for additional coding projects and exercises.
Certifications
  • CompTIA Network+ ce
July 2022
  • CompTIA A+ ce
June 2022
  • Japanese Language Proficiency Test N2
July 2017
  • Microsoft Office Specialist - Access
December 2015
  • Microsoft Office Specialist - Excel
October 2015
Skill Set
  • Trilingual English/Spanish/Japanese
  • Intermediate Python, C++, and SQL
  • Basic R, HTML, CSS, JavaScript, Command Line, and Git
  • Oracle VM VirtualBox
  • Basic Active Directory: Users and Groups, Group Policies, Network Shares and File Permissions
Professional Experience
Business Operations Analyst
LexisNexis Risk Solutions
Tampa, FL
August 2022 - Current
  • Utilized Microsoft SQL Server to perform analytics on a core database product and identify gaps, discrepancies, and possible enhancements to ensure the data meets quality standards
  • Became a subject matter expert on a core database product to provide resolutions to content and policy-related inquiries from sales, clients, and other departments regarding the database
  • Supervised three offshore research centers in EMEA countries by monitoring and ensuring productivity and quality assurance standards, clarifying policies and standards, and coordinating projects and meetings to optimize operational efficiency
  • Processed a variety of reports to maintain the quality of existing operations processes and monitor trends for management
Drawback Analyst
Alliance Drawback Services
St. Petersburg, FL
October 2020 - March 2022
  • Managed a book of 20 clients through the drawback process of implementation, analysis, cleaning, and claim filing to recover over $12,500,000 in taxes and fees paid to Customs and Border Protection
  • Learned and followed CFR Title 19 Chapter 1 Part 190 which describes federal regulations on the modernized drawback process for the refund of Customs duties and fees
  • Analyzed import, export, bill of material, and other related data for accuracy and projected recovery to create revenue maximized claims compliant with the chosen filing provisions
  • Managed and attended meetings with clients; communicated with client points of contact to gather required elements needed to prepare and submit drawback claims; corresponded with clients in a professional, thorough, accurate, concise, and timely manner
  • Completed document audits, kept notes on all account processes, and developed standard operating procedures for each account
Customer Service Agent
Florida Department of Economic Opportunity
Tampa, FL
July 2020 - September 2020
  • Navigated through multiple platforms and resource bases while amicably and effectively guiding conversations to resolve client issues in a quick and efficient manner
  • Recorded detailed and concise notations on client accounts to reflect up-to-date circumstances to assist other agents in effectively helping clients
  • Clearly communicated with different agents and supervisors to understand client needs and transfer to appropriate teams when necessary
  • Provided bilingual support to English and Spanish speaking clients
Graduate Teaching Assistant
University of Maryland
College Park, MD
July 2019 - January 2020
  • Proctored exams to large groups of students while ensuring test-taking guidelines were followed
  • Supported personal judgement with guidelines to ensure consistent grading over hundreds of exams, inputted grades into Excel, and safely archived past exams
  • Hosted office hours to provide effective one-on-one instructions to students
  • Attended lecture to keep current on relevant knowledge and assist when needed
Teaching Assistant
University of Florida
Gainesville, FL
May 2018 - May 2019
  • Provided effective tutoring services to students in introductory microeconomic and macroeconomic courses
  • Served as a proctor for exams and ensured a guideline-complaint testing environment
Student Banking Intern
Wells Fargo
Gainesville, FL
May 2015 - August 2015
  • Worked with a team of 30 student interns to establish an estimated 5,000 new household relationships with incoming students during the Preview Season
  • Reviewed every application for accuracy while completing necessary compliance documentation
Education
University of Florida College of Liberal Arts and Sciences
Bachelor of Science in Computer Science
  • GPA: 3.93/4.00
Tampa, FL
January 2023 - December 2024
University of Florida College of Liberal Arts and Sciences
Bachelor of Arts in Economics - Summa Cum Laude
  • GPA: 3.92/4.00
Recipient of the Florida Incentive Scholarship
  • Full-ride Academic Merit Scholarship
Gainesville, FL
Aug 2015 - May 2019